1 – Conditions of sale
At the moment the customer validates his order, he admits having taken knowledge of the particular conditions specified for each item (price, size, features, packaging, shipping costs) and states to accept them without reservation.
The photographs that illustrate each article have informative value only and not contractual. In no case can they link to the responsibility of Maarten van Eijk Products (MvE Products).
The client records the order on the site through the basket icon.
When the customer validates his basket, the customer formalizes the sales contract between itself and MvE Products. Through the final validation of his basket, the customer confirms the order and an invoice will be sent to the customer by MvE Products.
If the customer has paid the bill, the deal is irrevocable and cannot be challenged except within the limits provided in these general conditions of sale.
MvE Products is committed to honor the orders received through its website only within the limits of available stock. In the case there is no more stock of the wanted product, MvE Products is obliged to so inform the client by email or phone.
MvE Products reserves the right to block the order pending the resolution of the problem in case of non-payment, wrong address or any other problem. The company reserves the right to refuse an order from a customer with whom there is a dispute.
2 – Prices
The products are supplied at the prevailing price at the time of completion of order. Prices are in Euros, all taxes included. MvE Products reserves the right to modify its prices at any time, but the products will be billed on the basis of rates in effect at the time of validation of the order. The amount of shipping costs will be added to this price. The rate of taxes indicated in the order form is the one prevailing at the day of the order. All shipping costs outside the Netherlands, customs fees and formalities shall be borne solely from the client.
3 – Payment
The customer must have a PAYPAL account and in this case, PAYPAL’s conditions will be applied.
By bank transfer
The package is held for seven days. After this time, if the transfer is not received, your order will be canceled. The package’s treatment begins when the transfer order is received. The products cannot be booked while the transfer is not received by us.
4 – Withdrawal / refund / exchange
The customer has a period of 7 days from the order’s dispatch to return any item that is not suited to him (in good condition, accompanied by the invoice sent) and ask for an exchange or refund, without charge except for the cost of return.
No product will be accepted unless we have been previously informed by mail or phone about the return / exchange of the item. After reception and verification of the articles, MvE Products undertakes to reimburse the products, less the shipping costs or other costs incurred, within 30 days.
Before you return an item, please contact us, we will indicate you the procedure for return.
5 – Package Reception
At the time of package reception, the customer should thoroughly check its status and its contents, even if the package’s state appears, at first view, acceptable.
If your package arrives in bad condition and / or some items are damaged, refuse it.
Goods transit on the recipient’s own risk.
6 – Shipping costs
Shipping costs will be calculated by MvE Products and included on the invoice.
7 – Shipping
Your order will be issued within 3 to 7 working days in the Netherlands, otherwise it will depend on country. If one or more products of the order are unavailable, the customer will be immediately contacted by phone or mail. No dispatch shall be sent to a mailbox.
8 – Warranty
Items for sale on our website benefit from a 5 year guarantee provided by MvE Products. Warning, this warranty does not cover defects resulting from misuse or wrong handling.
The invoice serves as warranty and is essential for any intervention.
If you encounter a problem with a product, do not hesitate to contact us, we will find a way to help or eventually repair it.
9 – Responsibility
MvE Products is not responsible for any inconvenience arising from the use of information and video’s shown on this website.
10 – Copyrights
All the elements (tekst, video’s, images) to make up our internet website are protected by copyright. No element may be copied, reproduced, republished, posted or downloaded unless you have our approval to do so.